Reports v3 Broke Site on Install

Support, wish-list, rants and raves about the InteraMind Simple Orders Report Extension

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Reports v3 Broke Site on Install

Postby snaffle » Tue Feb 02, 2016 10:15 pm

Hi there,

Tried installing Interamind Report v3 for VM3 and Joomla 3 this morning and it completely broke my website - white screen of death.

Had to manually delete the all folders and files relating com_imreports via FTP to get the site working.

Is there an updated version of this product that actually works with Joomla 3, and if not, why is it advertised as being compatible.

Regards

Nathan
snaffle
 
Posts: 3
Joined: Tue Feb 02, 2016 9:33 pm

Re: Reports v3 Broke Site on Install

Postby presman » Tue Feb 02, 2016 11:20 pm

Hi Nathan,

Sorry to hear that. Can you please open a support ticket regarding this?
I'll forward this to our tech team. If we cannot solve this ASAP, we will issue a full refund for your order.

Thanks,

Joel
Joel
http://www.Interamind.com
Everything you need for your VirtueMart store
presman
Site Admin
 
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Re: Reports v3 Broke Site on Install

Postby snaffle » Wed Feb 03, 2016 2:01 am

Hi Joel,

Thanks for the reply.

I had already opened a support ticket this morning, number #211633.

I'm very much hoping this can be resolved as it's a crucial piece of software for this client.

Thanks

Nathan
snaffle
 
Posts: 3
Joined: Tue Feb 02, 2016 9:33 pm

Re: Reports v3 Broke Site on Install

Postby snaffle » Tue Feb 09, 2016 1:00 am

Hi Joel,

Any update on this, it's been a week and I've heard nothing on my support tickets?

Thanks

Nathan
snaffle
 
Posts: 3
Joined: Tue Feb 02, 2016 9:33 pm


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